How we feel is really more important than what we know. This is because how we feel plays a bigger role in our behavior than knowing what we should or should not do. For instance, we know smoking is bad for us. We see research that tell us auto accident injuries and deaths can be greatly reduced by using seat belts. We know that brushing our teeth after each meal fights tooth decay. Despite these facts that we know", many of us smoke, dont use seat belts, and fail to brush after eating. We have other needs and feelings that are stronger and take the place of our knowing what we should do.

As a supervisor you have feelings too. It is difficult to recognize and deal with your own feelings and feel secure enough to look at yourself and accept responsibility for your actions. But when you can do this you are also strong enough to help your employees do the same thing be able to evaluate themselves and to be responsible for their actions.

It takes real strength to perform as a leader. Feeling good about yourself can provide the support you need to give support to others. Situations inside and outside work sometimes get people down. Being unhappy affects the team as well as individual performance. Your ability to listen at those times is critical to maintaining equilibrium; both your individual employees and the groups.